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Career Opportunities - MA Gaming Commission - Director, Investigations and Enforcement Bureau (IEB)

17 Nov 2023 10:23 AM | Robert Ritchie (Administrator)

Director, Investigations and Enforcement Bureau (IEB)

The Massachusetts Gaming Commission (“Commission”) regulates all retail casino, horse racing, parimutuel, and sports wagering along with online sports wagering and parimutuel betting in the Commonwealth (G.L. c. 23K, 128A and 128C, and 23N). The Commission exercises this authority using a fair, transparent, participatory process to maximize the economic benefits and minimize any negative consequences from these industries.

Under the direction, control, and supervision of the Chair of the Commission, the Director of the Investigations and Enforcement Bureau, (Deputy Director of Investigations and Enforcement pursuant to G.L. c. 23K § 6) is the executive and administrative head of the bureau and shall be responsible for administering and enforcing the laws relative to the bureau and to each administrative unit of the bureau. The bureau, which is within the Commission, is the primary enforcement agent for regulatory matters.

The bureau shall perform such functions as the Chair may determine in relation to enforcement, including the investigation of all licensees of the Commission.


The Director of the IEB has supervision over 4 divisions within the bureau:

  • ·        The Licensing Division
  • ·        The Gaming Agents Division
  • ·        The Financial Investigations Division
  • ·        The Chief Enforcement Counsel’s Office

The Director of the IEB also has supervisory authority, in conjunction with the Colonel of the State Police, of the Gaming Enforcement Unit of the Massachusetts State Police, and works with local police departments, the Attorney General’s Office, and the Alcohol Beverage Control Commission relative to public safety as well as regulatory and criminal enforcement matters.

The bureau is a law enforcement agency and its employees shall have such law enforcement powers as necessary to effectuate the purposes of G.L. c. 23K, 128A, 128C, and 23N as designated by the Commission, including the power to receive intelligence on an applicant or licensee under those chapters and to investigate any suspected violations.

Duties and responsibilities include, but are not limited to, the following:

  • ·        Administer the complete licensing and registration process within the bureau, including investigations of both individual and entity applicants for licensure or registration
  • ·        Oversee on-site compliance of gaming establishments, race tracks, and retail sportsbooks with all applicable laws, as well as compliance with approved casino internal control submissions
  • ·        Oversee adverse action process, including the issuance of civil administrative penalties for serious non-compliance by licensees
  • ·        Provide effective management of and leadership for all divisions within the bureau
  • ·        Continually review and develop policies and procedures and internal controls within the bureau for all investigations and enforcement activities
  • ·        Develop and administer appropriate training for IEB staff, ensuring all are competent and knowledgeable of all regulations, laws, policies, and procedures
  • ·        Partner with the Finance Department to develop and oversee the IEB annual budget in coordination with the Executive Director
  • ·        Monitor IEB operations to assess performance against budget and legal requirements, and implement changes as necessary
  • ·        Attend and participate in all Commission meetings and work with staff to manage correspondence and communication regarding all IEB matters reflecting the official Commission action

Skills and Qualifications:

  • ·        Ability to understand gaming, horse racing, and sports wagering regulatory requirements, particularly internal control submissions
  • ·        Experience in complex investigations, including the ability to understand the suitability investigatory process for individual and entity applicants for licensure or registration
  • ·        Experience in creating administrative efficiencies through technological solutions and/or system innovations
  • ·        Demonstrated competence in the leadership and management of a diverse workforce and experience in recruiting, mentoring, promoting, and retaining a diverse group of talented individuals
  • ·        Superior written and verbal communication skills
  • ·        Capable of handling many tasks that are time-sensitive in high-pressure situations
  • ·        Attention to detail and ability to implement plans efficiently and effectively
  • ·        Ability to synthesize, summarize, and disseminate important details in an accessible fashion, in a public forum, and in a timely manner
  • ·        Ability to read, analyze, and interpret business and financial reports
  • ·        Highest level of good character, honesty, and integrity
  • ·        Ability to exercise discretion in the handling of confidential and sensitive information
  • ·        Knowledge of modern investigative techniques and legal processes
  • ·        Strong public speaking and presentation skills

Experience, Education, and Training:

·        Bachelor’s degree and at least 10 years of management experience in complex investigations and enforcement

·        Juris Doctor degree preferred

·        Regulatory compliance experience in the gambling industry or other regulatory organization preferred

Salary is commensurate with experience.

The successful candidate will be required to pass an extensive background check that includes a full credit check, CORI, drug screen, and fingerprinting.

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

Further details and application information available at the following link:



Massachusetts Municipal Lawyers Association
115 North Street
Hingham, MA 02043

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